Return Policy

      Eligibility — applies to all items kept in brand-new, unused condition with complete original packaging, tags and accessories. Requests must be submitted within a reasonable timeframe after delivery. Items showing signs of wear, washing, alteration or customer damage are not eligible.
      Initiation — begins when you contact our customer service team with your order number and return reason. We review each request individually and reply with official return instructions as quickly as possible. Do not ship items back before receiving approval.
      Shipping — costs are covered by the customer for personal reason returns. We recommend using a trackable shipping service and retaining your receipt until the process is fully completed. For damaged, defective or incorrectly shipped items, we cover return shipping after verification.
      Refund — processing starts after the returned item arrives and passes quality inspection. Funds are returned to the original payment method used at checkout. Refund posting time varies by payment provider; we work to expedite all internal steps.
      Exchange — options are available for different variants of the same product, subject to current stock levels. Mention your preference when submitting your request. If the desired variant is unavailable, a standard refund will be arranged.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.